Service Desk Analyst

Join a nationally recognized, top-tier trial law firm with offices across the United States and take your IT career to the next level. We are seeking a Service Desk Analyst to become a key member of our Boston office—someone who is passionate about technology, thrives on problem-solving, and enjoys delivering exceptional client service.

In this highly visible role, you’ll serve as the first point of contact for technology support, helping attorneys and staff stay productive and connected. From troubleshooting hardware and software issues to supporting system setups, you’ll play a critical role in keeping our fast-paced legal environment running smoothly.

You must have 2+ years of IT support experience (law firm experience a plus), strong proficiency in Microsoft Office Suite, Adobe Standard, and legal-specific applications, working knowledge of Active Directory and basic networking concepts, and exceptional communication skills and a commitment to outstanding customer service.

They are offering a competitive salary up to $85,000, based on experience, a comprehensive benefits package. If you’re looking for a role where your technical expertise and people skills truly make an impact, this is a firm that values those skills!  

Job Code: 18826